Due to the nature of our products we take no returns on any products that have been opened or samples.
If you make a return due to your error you will be refunded the purchase amount MINUS the SHIPPING COST we paid for free shipping your order. We will pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). If you have opened a product please do not send it back as we cannot re-sell it. We know you would not want to receive an item someone else had opened! We want you to be happy with our products so if the color is not to your liking we are happy to take it back. In this case though, you are responsible to pay for the shipping.
You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days).
If you need to return an item, simply login to your account, view the order using the "Complete Orders" link under the My Account menu and click the Return Item(s) button. We'll notify you via e-mail of your refund once we've received and processed the returned item.
Orders may not be changed after they have been put through. If you had made an error please contact us and we will cancel the order so you may put another through.
ALL DOMESTIC SHIPPING ON ORDERS OVER $10 IS FREE WITHIN THE US INCLUDING HAWAII AND ALASKA
We will select the least expensive method to ship your items. Generally shipping will be through the US Postal Service and we use First Class Shipping for orders under 13 ounces and Flat Rate or USPS Ground or upgrade to USPS Priority if possible for over 13 ounces. For heavier orders over 11 pounds we will use FEDEX Ground Delivery. If you need faster delivery for larger orders please choose another faster shipping method. YOU WILL RECEIVE YOUR ORDERS QUICKEST IF YOU ENTER YOUR NAME AND ADDRESS USING CAPS WHERE APPROPRIATE, USING CORRECT SPACING IN YOUR ADDRESS AND SO ON.
Please note: If you select Express Shipping there is no guarantee the package will go out on the same day unless we have received it by the previous evening.
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. NIGERIA is one country the US Postal will not allow us to use automated shipping for.
Shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound. SHIPPING QUOTES CAN BE OBTAINED ON THE PAGE BEFORE CHECKOUT AND AFTER YOU HAVE ENTERED YOUR ADDRESS.
If you have a large order you may be contacted in order to offer you lesser or faster shipping options with Federal Express.